The top shelf is warm but the bottom is cold. Is the compressor failing?

Usually not. That pattern points to poor air movement: a slow evaporator fan, an iced coil or product stacked against the air outlets. We check airflow first and look at how the shelves are loaded. The compressor gets tested too, but it is rarely the first suspect.

There is ice on the coil. Can we chip it off ourselves?

Please do not. Ice picks and knives puncture coils, and a punctured coil turns a defrost repair into a sealed-system job. Move the product and leave the ice for our technician, who needs to see it to find out why defrost stopped working.

Our roll-in holds full sheet-pan carts. Should we empty it before you come?

Yes, if you can. Our technician needs to reach the evaporator and the fan, usually at the top or back of the cabinet. Move product to another cold unit before we start so it holds temperature during the work.

TRAULSEN · PINOLE

Service · All Traulsen Models

Traulsen Commercial Refrigeration Repair · Pinole, CA

Traulsen reach-in and roll-in repair in Pinole, from Old Town to the Pinole Vista Shopping Center

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Traulsen in Pinole

Traulsen commercial service.

A Traulsen in Pinole might sit in an Old Town building from the turn of the last century or in a newer space near Fitzgerald Drive. Either way, a reach-in or roll-in that warms at the top while the compressor keeps running usually has an airflow problem inside the box, not a failed refrigeration system.

The evaporator fan moves cold air off the coil. When that fan slows, or the coil ices over because defrost has failed, the cold stays trapped at the coil and the upper shelves warm first. We test the fan under load, check the defrost heater and its control, and clear the ice properly. Our technician covering Pinole is based in Benicia. The $99 diagnostic is credited toward the repair, and a written quote comes before any work. Refrigerant repairs fall under ADRIUM's EPA 608 Universal certification. CSLB #1136642.

Common repairs we handle.

Evaporator fan motor too weak to move air. A fan can spin freely by hand and still slow down once the box runs cold. We test it under load, check the blade and the bearings, and replace the motor when its speed drops. On a roll-in, where carts block part of the airflow, a strong fan matters even more.
Coil iced over after a defrost failure. If the defrost heater, the termination switch or the timer fails, frost builds until it seals the coil. The box warms even though the compressor runs. We melt the ice without damaging the fins, test each part of the defrost circuit, and replace the part that failed.
Roll-in door and threshold worn by carts. Carts rolling in and out wear the door hinges, the threshold and the lower gasket. A door that no longer closes on its own leaks cold air through every service. We adjust or replace the hinges and closers, replace torn gaskets and check the ramp so carts stop hitting the door.

Models we service

Traulsen product lines.

Reach-ins
Roll-ins
Under-counters
Blast chillers

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

Parts and labor, 3 months to 2 years depending on the type of repair. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Traulsen service in neighboring cities.

More cities

Traulsen across our service area.

FAQ

Traulsen in Pinole questions, answered.

The top shelf is warm but the bottom is cold. Is the compressor failing?

Usually not. That pattern points to poor air movement: a slow evaporator fan, an iced coil or product stacked against the air outlets. We check airflow first and look at how the shelves are loaded. The compressor gets tested too, but it is rarely the first suspect.
There is ice on the coil. Can we chip it off ourselves?

Please do not. Ice picks and knives puncture coils, and a punctured coil turns a defrost repair into a sealed-system job. Move the product and leave the ice for our technician, who needs to see it to find out why defrost stopped working.
Our roll-in holds full sheet-pan carts. Should we empty it before you come?

Yes, if you can. Our technician needs to reach the evaporator and the fan, usually at the top or back of the cabinet. Move product to another cold unit before we start so it holds temperature during the work.

Need Traulsen service in Pinole?

Tell us what is broken. We will quote it.