How far out is Portola Valley, and how does the visit get scheduled?

It is 50 to 60 minutes from San Ramon via I-680 south and then CA-92 or I-280. We book Portola Valley on our Peninsula day with Hillsborough, and you get a written arrival time once the visit is confirmed.

We lose power during PSPS events. Does that cause the kind of failure you see?

It can. The power cycling that comes with a shutoff and restoration is hard on LG control boards, so if outages are frequent at your place I check the board and incoming voltage as part of the $75 diagnostic instead of assuming the appliance itself is at fault.

Can you handle the guest unit and the main house on one visit?

Yes. We would rather do the guest unit and the main house together anyway, one visit, one written quote, and the diagnostic fee waived on whichever unit we end up repairing.

LG · PORTOLA VALLEY

Service · All LG Models

LG Appliance Repair · Portola Valley, CA

LG appliance repair for Portola Valley homes, backed by a written quote and a one-year repair warranty.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

LG in Portola Valley

LG in Portola Valley kitchens.

Portola Valley has almost no commercial inventory, so an LG repair here is a house call on a custom home off Alpine Road or Portola Road, a mid-century place in the Ladera-adjacent pockets, or a ranch property toward Skyline. LG tends to show up in a guest unit, a laundry room, or a secondary kitchen rather than the main cooking space, and on the outer roads that secondary kitchen sometimes runs off a well system rather than municipal water.

I treat LG refrigeration the same way no matter whose kitchen it is in. The 2014 through 2019 linear compressor generation had a well-documented failure rate, there is a settlement program covering it, and the symptom never varies: the compressor runs, the cabinet does not get cold, and the gauges confirm it is not pumping refrigerant. I diagnose it honestly, quote the repair in writing, and flag it if the settlement or an extended warranty could still cover you.

Andrew Kuznetsov owns ADRIUM Service Solutions and holds EPA Section 608 Universal certification, CSLB #1136642. Diagnostic is $75 and waived once we do the repair, with repairs carrying a one-year warranty, seven days a week.

Water and ice systems

The water inlet valve, a common fridge leak.

Every fridge with a dispenser or ice maker has a water inlet valve. The fittings can leak under the cabinet, or the solenoid fails and the dispenser and ice maker stop getting water.

Laundry

How to spot a bad washer drain pump.

LG and Samsung washer drain pumps side by side. When a washer will not drain or hums at the end of a cycle, this small pump is the usual suspect, and the two brands fail in different ways.

Common repairs we do

What we close on the truck.

Sealed-system compressor failure on secondary-unit refrigerators. Guest units and secondary kitchens in Portola Valley often run a standard LG French-door, and the linear compressor problem from the 2014 to 2019 generation shows up there just as often as in a main kitchen. Once the gauges confirm the compressor is done, I swap in the updated version, evacuate the system to spec, and recharge it by weight under EPA 608.
Main control board failures after PSPS power cycling. A public-safety power shutoff followed by restoration is a hard power cycle, and LG main boards do not always come back clean from it. Symptoms are a dead display, a defrost cycle at the wrong time, or a fridge that reboots itself. I test the board and the incoming power before replacing anything.
Ice maker fill-tube freezing on well-fed lines. On the outer roads where the house runs off a well, the fill line to the ice maker sometimes runs colder and longer than a municipal hookup, and the LG fill tube freezes at the inlet. I thaw it, replace the fill valve or add the heater fix as the model requires, and check the routing so it does not repeat.

Models we service

LG product lines.

InstaView Door-in-Door refrigerators
ThinQ smart appliances
Signature luxury
Dual-inverter laundry
Ranges and dishwashers

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

LG jobs we have closed.

See all case studies →

Nearby cities

LG service in neighboring cities.

FAQ

LG in Portola Valley questions, answered.

How far out is Portola Valley, and how does the visit get scheduled?

It is 50 to 60 minutes from San Ramon via I-680 south and then CA-92 or I-280. We book Portola Valley on our Peninsula day with Hillsborough, and you get a written arrival time once the visit is confirmed.
We lose power during PSPS events. Does that cause the kind of failure you see?

It can. The power cycling that comes with a shutoff and restoration is hard on LG control boards, so if outages are frequent at your place I check the board and incoming voltage as part of the $75 diagnostic instead of assuming the appliance itself is at fault.
Can you handle the guest unit and the main house on one visit?

Yes. We would rather do the guest unit and the main house together anyway, one visit, one written quote, and the diagnostic fee waived on whichever unit we end up repairing.

Need LG service in Portola Valley?

Tell us what is broken. We will quote it.

Call (925) 999-4095