How fast can you get to a Concord restaurant when the ice machine is down?

Concord is a 25 minute run up 680 from our San Ramon base, and we hold a regular Diablo Valley window for it. A down ice machine during service hours we treat as priority. We give you a written arrival time before the truck leaves.

Why does my Concord KM cuber keep losing production?

Almost always scale. Concord water is hard, and it builds on the evaporator plate faster than the maintenance interval assumes. A descale and water-system service usually recovers the lost ice. If it does not, we look at the harvest valve and the water pump.

HOSHIZAKI · CONCORD

Service · All Hoshizaki Models

Hoshizaki Commercial Ice Machine Repair · Concord, CA

Hoshizaki KM cuber and prep-table service for Concord restaurants.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Hoshizaki in Concord

Hoshizaki commercial service.

The Hoshizaki work in Concord lives downtown around Todos Santos Plaza and out along the Monument and Clayton Road restaurant runs in 94518 and 94520. KM cuber ice machines sit behind the bars, undercounter cubers go in the smaller kitchens. Most of these units have years on them, and the water side is usually where the trouble starts.

Concord runs on hard municipal water, and the KM evaporator plate scales fast. When daily production drops off, scale is the first thing we check. The second is the hot-gas harvest valve. We also see a lot of refrigerated prep tables in these kitchens, and those come in over temp from a blocked condenser or a drifting thermistor.

Common repairs we do

What we close on the truck.

KM cuber descale and water-system service. Hard-water scale on the evap plate drops production. Full descale, water-pump check, float-switch clean.
Hot-gas harvest valve. Valve hangs and the cuber runs without harvesting. We test coil resistance and replace with the OEM valve.
Prep-table over-temp call. Holding warmer than setpoint from a dust-blocked condenser or a drifted thermistor. Coil clean, fan check, calibrated sensor.
Undercounter cuber high-temp lockout. Common in tight bar back-counters with poor airflow. Condenser clean, filter swap, fan-motor verify.

Models we service

Hoshizaki product lines.

KM cuber ice machines
Refrigerated prep tables
Sushi display cases
Ice and water dispensers
Undercounter ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Nearby cities

Hoshizaki service in neighboring cities.

Hoshizaki in Walnut Creek

More cities

Hoshizaki across our service area.

FAQ

Hoshizaki in Concord questions, answered.

How fast can you get to a Concord restaurant when the ice machine is down?

Concord is a 25 minute run up 680 from our San Ramon base, and we hold a regular Diablo Valley window for it. A down ice machine during service hours we treat as priority. We give you a written arrival time before the truck leaves.
Why does my Concord KM cuber keep losing production?

Almost always scale. Concord water is hard, and it builds on the evaporator plate faster than the maintenance interval assumes. A descale and water-system service usually recovers the lost ice. If it does not, we look at the harvest valve and the water pump.

Need Hoshizaki service in Concord?

Tell us what is broken. We will quote it.