What's the typical drive time from San Ramon to Newark?

Around 30 minutes, usually down 680 to 84 or across on 880. Fremont and Union City sit right next door, so if you have equipment at more than one site I can often combine the visits.

What warranty comes with the work?

A new self-contained install carries 10 years parts and 10 years labor. If we're repairing your current unit, that repair is warrantied for 1 year.

Will you tell me honestly if the unit isn't worth repairing?

Yes, that's part of the diagnostic. If the compressor is gone along with the capacitor, or the gearbox needs a full rebuild on an older unit, I'll lay out the repair cost against a new install cost in the written quote so you can decide, no pressure either way.

FOLLETT · NEWARK

Service · All Follett Models

Follett Commercial Ice Machine Repair · Newark, CA

Follett Chewblet ice machine repair for Newark warehouses, NewPark Mall restaurants, and South Bay medical clinics.

$75 diagnostic (waived with repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Follett in Newark

Follett commercial service.

Newark's mix of warehouse and light industrial space means I run into Follett units in some unexpected break rooms, distribution centers off Cedar Boulevard keep a Symphony Plus running for warehouse staff, and the restaurants around NewPark Mall lean on Horizon Elite machines during the food court rush.

The residential side of town has a good number of older subdivisions where a garage got converted into a rental unit or an in-law space, and I've serviced compact commercial-style ice units in a few of those kitchenettes, same failure points as a restaurant machine, just a smaller footprint.

We're ADRIUM Service Solutions, based in San Ramon, EPA Section 608 Universal certified, CSLB #1136642. The $75 diagnostic is waived if you go ahead with the repair, and you get a written quote before anything gets ordered. Refrigerant and compressor side work on commercial jobs runs through our sister company, Bay Area Refrigeration Service, and we're out seven days a week.

Common repairs we do

What we close on the truck.

Condenser coil packed with warehouse dust. A break room unit sitting near a warehouse floor pulls in more airborne dust than a typical office kitchen, and that dust settles straight into the condenser coil. Once the coil can't reject heat properly, head pressure and amp draw rise on every cycle, and the run capacitor usually fails first under that load since it's the weakest electrical link in the circuit.
Water inlet or drain partially restricted. Food court units at NewPark Mall running back to back through lunch and dinner build scale in the fill valve and drain path faster than most accounts. That shows up as a low production error rather than a shutdown, so staff keep running the unit assuming it's just slower than usual instead of catching a real fault early.
Auger motor and gearbox worn from steady duty. On warehouse break room units that run continuously across shifts, I find the auger motor still turning but the flight worn down or the gear train loose, so the machine keeps cycling water but barely produces ice. It's a wear pattern that shows up faster on units that never get a break.

Models we service

Follett product lines.

Horizon Elite nugget ice machines
Horizon 700 Chewblet ice
Symphony Plus ice and water dispensers
Ice and water dispensers
Undercounter nugget ice

Pricing and warranty

What it costs. What we stand behind.

$75

Diagnostic visit. Waived when you book the repair with us.
Written

90 days on consumables, 1 year on major parts, 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Follett jobs we have closed.

Walnut Creek, CA · Commercial Ice Machine

Follett Horizon 700 Ice Machine Repair at Cafe 1277, Walnut Creek

Cafe 1277 in Walnut Creek called us about their Follett Horizon 700 nugget ice machine acting up under the counter, glitching and cutting out during service.
Read case →

See all case studies →

Nearby cities

Follett service in neighboring cities.

FAQ

Follett in Newark questions, answered.

What's the typical drive time from San Ramon to Newark?

Around 30 minutes, usually down 680 to 84 or across on 880. Fremont and Union City sit right next door, so if you have equipment at more than one site I can often combine the visits.
What warranty comes with the work?

A new self-contained install carries 10 years parts and 10 years labor. If we're repairing your current unit, that repair is warrantied for 1 year.
Will you tell me honestly if the unit isn't worth repairing?

Yes, that's part of the diagnostic. If the compressor is gone along with the capacitor, or the gearbox needs a full rebuild on an older unit, I'll lay out the repair cost against a new install cost in the written quote so you can decide, no pressure either way.

Need Follett service in Newark?

Tell us what is broken. We will quote it.

Call (925) 999-4095