Which ice maker stopped: the one in the door, a tray in the freezer, or Craft Ice? On a refrigerator with more than one, write down what each is doing. A working second ice maker is useful to know about, but it doesn’t tell you what’s wrong with the first.
LG’s no-ice guide starts with the water supply, the ice-maker on/off setting and freezer temperature. It also separates different ice-maker designs when explaining a test cycle. LG refrigerator no-ice troubleshooting.
Match the control before testing
Some LG designs have a physical switch near the tray; others use the refrigerator’s controls. A locked control panel can also prevent a setting change. Check the model’s instructions rather than repeatedly holding a button whose function you have not confirmed. LG water and ice controls.
If the manual identifies an owner test, follow that procedure once and keep your hands clear of moving parts. The useful observations are whether the tray moved and whether it received water. Do not bridge contacts or force a tray to turn.
Craft Ice has its own guidance
LG publishes a separate Craft Ice troubleshooting video. Its model caveat matters: a reset location shown on one refrigerator may not match yours. If you cannot positively identify the control, send a photo of the model label and ice-maker area instead of probing for a hidden button.
Also note whether the refrigerator shows an error, whether drinking water dispenses normally and whether the freezer has a cooling complaint. Save the code exactly as displayed; do not substitute a code name from another LG model.
For LG refrigerator repairs, contact ADRIUM with the affected ice maker and any test observations. Our refrigeration service starts with a $99 diagnostic visit credited toward an approved repair. We establish the fault before recommending parts. Our LG ice maker not working page covers the repair side.