Privacy Policy
Last Updated: February 2, 2026
Adrium Service Solutions, doing business as Adrium HVAC Solutions (“Adrium,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, phone communications, and services.
This Privacy Policy is provided in accordance with the Better Business Bureau (BBB) Trust Principles, applicable California privacy laws, and industry best practices.
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Information We Collect
We may collect personal information that you voluntarily provide, including:
• Full name
• Phone number
• Email address
• Service address
• Appointment and service details
• Call recordings and call transcripts
We do not knowingly collect sensitive personal information beyond what is necessary to provide our services.
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How Information Is Collected
Personal information may be collected through:
• Website contact and service request forms
• Phone calls, including calls handled by AI-assisted systems
• Third-party platforms used for scheduling, invoicing, and customer communication
• Advertising and analytics technologies
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How We Use Your Information
We use personal information for legitimate business purposes, including to:
• Respond to inquiries and service requests
• Schedule, confirm, and manage appointments
• Provide HVAC and appliance repair services
• Communicate service updates, booking notifications, and payment-related information
• Improve customer service and call handling quality
• Comply with legal, regulatory, and BBB requirements
We do not use personal information for purposes unrelated to our services.
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Third-Party Service Providers
We use reputable third-party service providers to operate our business efficiently, including but not limited to:
• Jobber – customer relationship management, scheduling, invoicing, and payments
• Integrated payment processors used by Jobber
• AI-based call answering and call tracking services
• Analytics and advertising platforms
Customer information is stored and processed only within these third-party systems.
We do not operate our own servers and do not store customer data locally.
Each third-party provider maintains its own privacy and security practices. Adrium is not responsible for the privacy practices of third-party platforms.
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Payments
Payments may be accepted through:
• Credit cards and ACH via Jobber
• Peer-to-peer payment services (such as Venmo and Zelle)
• Checks
Adrium does not access or store credit card numbers. Payment information may be securely stored by Jobber or its payment processors only if the customer elects to save payment details for future use.
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Cookies, Analytics, and Advertising
We may use cookies, pixels, and similar technologies to support website functionality, analytics, and advertising, including:
• Google Analytics
• Google Ads
• Meta (Facebook) Pixel
• Call tracking technologies
These tools may collect information such as IP address, device type, browser information, pages visited, and interactions with advertisements.
We do not use analytics or advertising tools to collect sensitive personal information or to identify individuals beyond legitimate business and marketing purposes. Users may manage cookie preferences through their browser settings.
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Call Recording and AI Technology
Calls to Adrium may be recorded for scheduling, quality assurance, training, and customer service purposes.
We may use AI-powered systems to:
• Answer incoming calls
• Collect basic contact and service information
• Record and transcribe calls
By contacting our business by phone, you consent to call recording and AI-assisted handling where permitted by law.
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Data Sharing and Sale of Information
We do not sell personal information.
Personal information is shared only with trusted service providers who assist us in operating our business or fulfilling customer requests, and only to the extent necessary.
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