FAQ
Questions, answered.
The things people ask before they book. Pricing, coverage, credentials, and who shows up to the job. Straight answers, no sales pitch.
Booking & pricing
Booking, pricing, and payment.
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Do you charge for a diagnostic visit?
Yes. The diagnostic is $75, and we waive it when you approve the repair. You get a written quote before any work starts, so the invoice never surprises you. -
How does a quote work?
We diagnose the unit to the actual failure, then hand you a written quote before we touch anything. Nothing gets done until you approve the price. -
Do you warranty your repairs?
Yes. Completed repairs carry a 3 month to 1 year parts and labor warranty, with the exact term depending on the part replaced: consumable parts like a water filter run about 90 days, and major components like control boards, fan motors, and valves run a year. Full sealed-system rebuilds carry a 2 year repair warranty. We put the warranty terms in writing before we start. -
What warranty comes with a refrigerator sealed-system rebuild?
A full refrigerator sealed-system rebuild carries a 2 year parts and labor warranty. That is longer than a standard repair because it is a bigger job and we stand behind it. -
What payment methods do you accept?
Card, check, ACH, and HouseCall Pro online checkout. -
Do you offer financing?
No. We do not run a financing program. Payment is due on completion, by card, check, ACH, or HouseCall Pro online checkout. -
Do you use genuine parts?
Yes. We use OEM and genuine replacement parts. We diagnose to the actual failure before we quote, and we do not parts-swap to guess our way to a fix.
Repair or replace
Repair it or replace it.
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How do you decide whether to repair or replace an appliance?
Rule of thumb: if the unit is under about 8 years old and the repair runs less than about half the price of a comparable new one, repair it. Past that, replacement usually wins. We will tell you straight which way the math points. -
Is my refrigerator worth repairing?
It depends on the brand and the age. High-end built-ins like Sub-Zero and Monogram almost always favor repair. Most dishwashers and bottom-tier brands often favor replacement. We give you the honest call before you spend. -
What do repairs typically cost?
A generic repair starts from $250 plus parts. If more than three parts get replaced, labor runs a bit higher. A clogged drain that is leaking water starts from $200. -
How is a refrigerator sealed-system rebuild priced?
A full refrigerator sealed-system, or refrigerant, rebuild runs up to $4,000 and carries a 2 year warranty. It is the big-ticket fix, so we only recommend it when the unit is worth that investment.
Refrigerators & brands
Refrigerators and brands.
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Which refrigerator brands are worth repairing?
Sub-Zero almost always. GE is the best mainstream brand to repair, better than LG, Samsung, Electrolux, or Frigidaire. Monogram is worth a full rebuild even at 20 years. Samsung and LG kitchen fridges are often not worth the spend. -
Is a Sub-Zero worth fixing?
Almost always. They are built to last 20 years and more. A repair can run anywhere from $250 up to a $4,000 sealed-system rebuild, and even at the top end it is usually cheaper than replacing a unit at that level. -
Should I repair my Samsung refrigerator?
Often not. Samsung fridges look great, but the ice maker and the fresh-food coil are frequent failures. A proper ice-maker fix runs from about $550, and a cheap version usually fails again within a year, so replacement is often the better spend. -
Should I repair my LG refrigerator?
For a kitchen fridge we do not recommend it. LG has known compressor and ice-maker reliability problems, and parts can be hard to get. LG is great for laundry, but not for a refrigerator. -
My ice maker stopped making ice. What is wrong?
It ranges from a temperature problem, like refrigerant or defrost, to a bad ice-maker module or a water valve. The simplest cause is a forgotten water filter, which can just be a clog. We diagnose to the actual cause before quoting. -
My refrigerator is not cooling. What does that mean?
It could be the control board not powering the compressor, a failed inverter board, a dead evaporator or condenser fan, or a defrost issue icing over the coil. We diagnose the real failure rather than guess.
Commercial refrigeration
Commercial refrigeration and ice.
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What commercial refrigeration do you service?
Reach-ins, under-counters, prep and salad tables, walk-in coolers, and ice machines. Brands include True, Turbo Air, Atosa, Perlick, Beverage-Air, Continental, and Traulsen, plus Manitowoc ice machines, with Hoshizaki on request. -
Can you handle refrigerant leaks and sealed-system work?
Yes. We are EPA Section 608 Universal certified (EPA #1279674151528) for refrigerant and sealed-system work that most handyman techs cannot legally do. Refrigerant leaks are the number one commercial failure we see. -
How much does commercial refrigeration service cost?
Labor starts from $250, and difficult access or moving neighboring units can raise it. A compressor replacement starts from $500 labor plus materials and the compressor. A leak test runs from $150 basic up to $400 full, plus $200 for UV dye, and a recharge is $200 to $400. -
Do you clean and sanitize commercial ice machines?
Yes. Ice machine cleaning and sanitizing runs $400 to $500 per machine, done to health-department standards. -
Do you offer preventive maintenance for restaurant equipment?
Yes. Preventive maintenance starts from $200 per unit. Most commercial failures we see come down to skipped maintenance, so it pays off. -
Can you set up remote temperature monitoring?
Yes. We install WiFi and IoT temperature monitoring that alerts you before product loss and keeps automated logs for health-code and HACCP. The sensor kit starts from $70 and is priced by the number of units. -
Do you service walk-in coolers?
Yes. We handle leaks, start relays, pressure regulator valves, and thermostats. Labor starts from $300 plus parts. -
Do you repair wine refrigerators?
Usually only the premium American brands are worth repairing. Many cheap imports have no parts available and fail within 5 years, so replacement is often the call.
Appliances we repair
Appliances we repair.
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What appliances do you repair?
Refrigeration, dishwashers, cooking appliances like ranges, ovens, and cooktops, laundry washers and dryers, plus commercial refrigeration and commercial ice machines. -
Do you repair dishwashers?
Yes, but we will be honest with you. A dishwasher repair starts around $250 plus parts, and on many brands that is often not worth it against the cost of a new unit. We tell you which way the math points before you commit. -
Do you fix ranges, ovens, and cooktops?
Yes. Cooking appliances are one of our core categories, gas and electric ranges, ovens, and cooktops alike. -
Do you repair washers and dryers?
Yes. Laundry is one of our core categories. We service both washers and dryers.
Service area, credentials & HVAC
Service area, credentials, and HVAC.
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What areas do you serve?
We run out of San Ramon and cover the Bay Area, with the heaviest appliance density in the Tri-Valley and the Mid-Peninsula luxury corridors. Check the city pages for your town. -
Do you offer emergency or after-hours service?
Yes. The after-hours line is (925) 999-4095. We prioritize commercial ice and refrigeration emergencies, like a bar or kitchen going down during a Friday rush. Residential after-hours calls are booked at the dispatcher’s discretion based on the issue. Standard hours are Monday through Sunday, same or next-day where we can. -
Who actually shows up to the job?
Andrew Kuznetsov, the owner, is lead tech on most calls. When a second tech comes, it is one Andrew trained personally on the same playbook. No call center, no contractor network. -
What brands do you service?
85 brands and counting, including Sub-Zero, Wolf, Thermador, Gaggenau, La Cornue, Bosch, Manitowoc (factory-certified), and Z-Line (manufacturer-authorized). See the full brand list for your appliance. -
Are you licensed and insured?
Yes. CSLB #1136642 with the California State Contractors License Board, EPA Section 608 Universal for refrigerant work, BEAR #50788 with the California Bureau of Electronic and Appliance Repair, and an A+ rating with the Better Business Bureau. -
Do you do HVAC too?
Yes, through our sister division, Bay Area HVAC Service. Heat pump and AC install, furnace repair, ductless mini-split, Manual J load calculations, and Title 24 compliance.
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