Open the freezer and check the bin. If it contains newly made cubes but nothing comes through the door, the complaint is dispensing. If the bin stays empty, start with ice production. This distinction can save you from buying an ice-maker assembly for a jammed or disabled dispenser.
Whirlpool’s troubleshooting guide treats production, dispensing and small cubes as separate problems. It identifies the shutoff control, temperature, filter and water supply as checks worth making before deciding which component failed. Whirlpool ice-maker troubleshooting.
Check the control your model actually has
A raised wire arm switches off production on models that use that design. Other refrigerators use a switch or electronic control. Look up the model before moving an unfamiliar mechanism. Don’t force an arm that catches on a cube.
The freezer setting matters too. Whirlpool recommends 0°F for its general ice-production checks. A temperature setting is not a measurement of the compartment, so mention any broader cooling problem when requesting service.
Think back to the last filter change
Slow dispenser flow alongside reduced ice production is useful information. Whirlpool identifies an old or incorrectly installed filter as a possible restriction. Use the correct filter and installation procedure; do not loosen a pressurized connection behind the refrigerator to investigate.
If the bin is full but nothing dispenses, Whirlpool lists ice clumped in the bin, ice lodged in the chute and a frozen auger motor as the usual causes. Break up small clumps by hand, and let a blocked chute melt on its own instead of chipping at it. Whirlpool ice-maker troubleshooting.
A reset is not a parts diagnosis
Whirlpool describes different reset methods across models. If a reset gets a cycle going, that doesn’t mean the valve or module was fine all along. If production stops again, keep that sequence for the technician. Whirlpool reset guidance.
Our Whirlpool service page and refrigeration repair page explain the available service. Request a visit with the model, bin condition and filter-change date. Diagnosis is $99 per visit, credited toward an approved repair. Related: the Frigidaire ice maker and Samsung ice maker articles.