If the problem began with a new refrigerator or a new water filter, start there. Frigidaire says air trapped in the water system can produce empty ice-making cycles. Priming is part of installation and filter replacement, not a reason to order a pump or valve. Frigidaire prime-and-purge guide.
Confirm that the supply was primed
Follow the instructions for your model to dispense and discard the initial water. Frigidaire’s guide says to discard at least 1 gallon of water (about 8 tall glasses) after a new installation and 3 to 5 tall glasses after a filter change. It also says trapped air can cause 2 or 3 empty ice-maker cycles, so a few empty harvests right after either job are expected.
If there is no dispenser or the supply valve is inaccessible, leave the connection for the installer or a technician. Do not pull a heavy refrigerator forward or loosen a water fitting to check flow.
Check the ice-maker setting
Frigidaire tells owners to confirm that ice production is enabled. It also advises switching the ice maker off when no water supply is connected, because the fill valve can chatter while trying to operate without water. Newly installed models need time to cool before producing ice. Frigidaire says the ice maker can produce ice within 24 hours once the refrigerator has cooled for several hours. Frigidaire installation checks.
Record the installation time, water-connection time and first signs of ice separately. For an older installation that suddenly stopped, note the last normal batch instead.
Look in the bin before blaming production
A bin containing cubes points toward a delivery complaint. Frigidaire identifies a locked display and filter seating as checks for water or ice dispensing problems. On a locked display, Frigidaire says to press and hold the lock key for 3 seconds. The unlock control must match the model. Frigidaire dispenser support.
If these checks do not explain it, send us the full model number and the filter part number before booking. We repair Frigidaire Professional built-in columns. We don’t take standard top-freezer or basic side-by-side Frigidaire refrigerators, and our Frigidaire page explains why. For a unit we service, the refrigeration diagnostic is $99 per visit, credited toward an approved repair, and the repair is quoted after the inspection.